Aura Health Support

Export your Apple Health data. We're here to help.

Frequently Asked Questions

Why isn't my health data showing up?

Aura Health needs permission to read your Apple Health data. Go to Settings → Privacy & Security → Health → Aura Health and make sure the data types you need are toggled on.

How do I export my data?

Tap the Export tab, choose your metrics and date range, then tap Export. You'll get a share sheet to save or send the file.

What formats are supported?

CSV, JSON, Markdown, and AI Export Pack (a structured prompt + data file optimised for ChatGPT and Claude).

How does the trial work?

You get 7 days of full access for free. After that, a one-time purchase unlocks everything permanently — no subscription.

Can I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID.

Does Aura Health send my data anywhere?

No. Your health data never leaves your device. There is no account, no server, and nothing is collected.

How do automated schedules work?

In the Schedule tab, set a frequency (daily, weekly, or monthly) and a destination. Aura Health will run the export automatically in the background, even when the app is closed.

Contact

Can't find what you need? Email us and we'll get back to you.

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